Remove Negative Trustpilot Reviews

Why Trustpilot reviews matter

For online businesses, e-commerce brands, and service companies, Trustpilot is often the first reputation check a buyer makes. Your TrustScore appears in search results, and a wave of false reviews can cut conversions overnight.

Can you remove Trustpilot reviews yourself?

Businesses can reply to and report reviews on Trustpilot, but they can't delete them, and Trustpilot doesn't remove reviews just for being negative. Reviews come down when they break Trustpilot's guidelines or the law, which is where a documented legal request makes the difference.

How we remove Trustpilot reviews

1. Free assessment. Send us your Trustpilot profile and the reviews you want removed.
2. Legal grounds. We identify reviews that are defamatory, fake, from non-customers or competitors, or that break Trustpilot's guidelines.
3. Legal removal request. We prepare and submit a documented legal request to Trustpilot.
4. You pay only after removal. Most removals take about one week.

Trustpilot reviews that can be removed

• False statements of fact (defamation).
• Fake reviews from people who never bought from you.
• Reviews from competitors or people with a conflict of interest.
• Harassment, threats, or hate speech.
• Reviews that include personal information.

Honest opinions from real customers usually can't be removed. We'll tell you upfront in the free assessment.

Also see Google, Yelp, and Glassdoor, or our full negative review removal service.