Classy media Refund policy

At Classy Media PR, our goal is to deliver guaranteed, high-quality press placements and human-crafted editorial content that meets publication standards. To ensure fairness, clarity, and transparency, our refund policy is structured around the stages of work completed.

Please read this policy carefully before making a purchase.

1. Overview

Classy Media operates as a PR marketplace and editorial service. When you purchase a media opportunity, several steps begin immediately:

• Editorial review & compliance assessment

• Story planning & guided Q&A

• Writer assignment

• Brief creation

• Drafting & revisions

• Publisher coordination

• Submission & approval workflow

Because each placement requires time from human editors, writers, compliance reviewers, and publisher partners, refunds depend on how far along your order is.

2. Refund Eligibility by Stage

A. Before Work Begins — Full Refund

You qualify for a full refund if:

• No editor or writer has begun work,

• No content brief or outline has been created, and

• No compliance or editorial review has been completed.

In most cases, this is within a short period after purchase.

Full refunds are available at this stage.

B. After Work Has Begun (Brief, Draft, or Compliance Review) — Partial Refund

Once our team has begun editorial work — including any of the following:

• Story direction or angle planning

• Guided Q&A analysis

• Brief creation

• Draft creation (even partial)

• Compliance review

• Revisions based on your feedback

…you are eligible for a partial refund, minus the cost of the editorial and compliance work completed.

We will provide a clear breakdown of the work completed upon request.

C. After a Draft Is Delivered — No Refund on Editorial Work

Once you have received:

• a full draft of your article,

• or content that has gone through compliance review,

• or revisions based on your feedback,

…we cannot refund editorial labor, as this work has already been performed.

If you choose to discontinue the placement at this stage, we may still be able to offer a partial credit toward another outlet depending on the situation and publisher requirements.

D. After Submission to Publisher — No Refund

Once your article has been submitted to the publisher for review or scheduling, the placement is considered in progress and is no longer eligible for a refund.

Publisher time, scheduling, and coordination cannot be reversed once initiated.

E. After Publication — No Refund

Once the article goes live and you receive a published link, the order is fully complete and non-refundable.

If you require any corrections or minor edits allowed by the publisher, our team will coordinate them at no extra cost.

3. Reassigning a Placement to a Different Outlet

If your story does not fit the editorial guidelines of the outlet you purchased, we will:

1. Explain what caused the mismatch

2. Suggest alternative outlets

3. Offer a free reassignment to a comparable outlet (subject to approval)

This reassignment option is often more valuable than a refund and ensures your story still gets published.

4. Publisher Denial or Editorial Rejection

In rare cases where a publisher rejects an article due to reasons outside your control (not including non-compliant claims, unverifiable statements, or last-minute changes), we will:

• Identify a comparable replacement outlet, or

• Provide a full refund for that specific placement

Anything related to non-compliant claims or major content direction changes after approval is handled under our partial-refund rules.

5. Credits Instead of Refunds

In some cases, credits may be offered instead of refunds. Credits can be used for:

• Different media opportunities

• Editorial Studio services

• Upgrades or alternative outlets

• Future campaigns

Credits never expire.

6. Non-Refundable Items

The following are non-refundable:

• Completed editorial work

• Completed compliance checks

• Story briefs or angles

• Delivered drafts

• Revisions already performed

• Published articles

• Publisher submission fees

• Custom placements sourced outside the marketplace

• Rush or expedited fees (if requested)

This ensures fairness to our editorial staff and publisher partners.

7. Our Promise of Fairness

We aim to be:

• Transparent about what work has been done

• Reasonable about partial refunds and credits

• Supportive if you need to switch outlets

• Flexible when publisher guidelines change

• Committed to delivering what you paid for

Our goal is always a successful placement, not fees for unfinished work.

8. How to Request a Refund

To request a refund or credit, please email: contact@classymediapr.com

Include:

• Order ID

• Purchased outlet

• Reason for the request

• Any relevant context

Our team will respond within 1–2 business days.

9. Disputes & Chargebacks

Classy Media is committed to resolving any issues directly. Chargebacks triggered after completed work may incur penalties or loss of platform access.

We always encourage contacting us first — we are extremely reasonable and always aim for a fair resolution.

10. Exceptions

In extreme cases (fraud, abusive behavior, repeated cancellations), Classy Media reserves the right to deny refund requests.

This ensures a fair experience for writers, publishers, and all clients.

Final Note

This refund policy is designed to balance:

• Respect for your budget

• Fairness to our editorial team

• Compliance with publisher requirements

• Reliability for our marketplace partners

We want to give you a modern, transparent PR experience — and that includes clear expectations around refunds.